Head of Product - Customer Services Platforms

  • Intelligent People Ltd
  • City of London, UK
  • Mar 17, 2019
Advertising & Marketing Sales

Job Description

We are hiring for a world-class online entertainment and technology business based in Central London. Their mission is to develop a leading customer services experience underpinned by technology and digital products. They are therefore recruiting a Digital Product expert into the role of Head of Product Management / Head of Digital Customer Engagement / Head of Customer Platforms

The Head of Product Management / Head of Digital Customer Engagement / Head of Customer Platforms will be responsible for the Customer Service Platform and Digital Product. The role requires experience of Customer Support workflows and product and requires expertise in the development of digital platforms and workflows. We are looking for an experienced Digital Product Management Leader.

Your responsibilities within the role of Head of Product / Head of Digital Customer Engagement / Head of Customer Platforms will include:
*The development of a new Product area which will focus on Customer Services tools and digital enablement
*Delivery of a digital dashboard, unifying cross function teams in driving customer success
*Set the vision for innovation on your customer service-facing products, drive test and learn in order to deliver new features and improvements for customers and customer facing departments
*Develop strong external relationships with suppliers, industry experts and influencers to inform and develop plans
*Own the roadmap, ensuring it meets changing customer needs and allows for continual improvement

The role of Head of Product / Head of Digital Customer Engagement / Head of Customer Platforms will require much of the following:
*Proven experience in owning and managing products cross functionally
*Established at working with third parties (Oracle and Zendesk desirable)
*Build product roadmaps and delivered through diverse channels
*Success in driving change and optimising digital customer services experiences
*Experienced in presenting concepts at a senior level engaging with multiple stakeholders

Intelligent People is a recruitment agency specialising in the placement of Head of Product roles.