Additional Resources Ltd

Additional Resources Ltd 133 Oldham St, Manchester M4 1LN, UK
Dec 12, 2018
Head of Delivery and IT (Legal/Insurance) - Manchester £80 to £90k + bonus + benefits My client, a legal Insurance services company is looking for a Head of Delivery and IT to take responsibility for building and managing a high calibre team and the successful operation and development of the key software solutions and services. You will also focus mainly on the customer experience and build products that will engage, entice and excite them. They are the leading providers of legal and handling services to the UK general insurance sector. Currently they provide specialist services to 12 of the UKs 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries. The candidate will be highly organised, analytical and innovative, with strong negotiation, diplomacy and interpersonal skills. A sound commercial awareness and ability to work to tight deadlines, anticipate and react to change is essential. The purpose of the job and its primary objectives: The role is essential to the future growth and success of the business, it is a great opportunity to drive product innovation and Influence technology product strategies that will future proof the companys digital customer experience. The successful candidate will maintain and lead the creative engine of the Technology Department. Main Responsibilities: Forming part of the IT Leadership team you will work collaboratively across the IT department and the Firm focusing and motivating all staff You will be responsible for the leadership of the Development, Business Analysts and Testing teams and will recruit, lead, motivate, develop and manage the performance of direct reports, building a high calibre team. Focus mainly on the customer experience and build products that will engage, entice and excite them Develop Digital Product Strategy for business, with a focus on increasing customer engagement and experience to drive revenue Liaise with clients and business representatives to understand the needs of business Ensure compliance to product solution design in the implementation of projects Explain design issues and IT solution strategies to stakeholders and other IT professionals Monitor and maintain the quality of the teams output by implementing KPIs for all service areas Report on the activities and accuracy of Business Analysts, developers and Testers on IT solutions Manage multiple concurrent initiatives and projects of varying sizes and complexity Identify, manage and mitigate all risks and Issues Essential skills: Experience of implementing Machine Learning and AI technologies Implementing Client Portal technologies The ability to grasp complex problems and come up with solutions in a simple and effective manner Excellent communications skills, with the ability to present to a wide range of audiences Ability to motivate others and lead change Extensive project management experience using industry standard methodologies such as Prince2 and Agile Experience of managing scrums and initiating communities of practice Ability to manage, motivate, collaborate and communicate to cross-functional teams Ability to see the big picture as well as giving attention to the smallest detail Ability to effectively work with stakeholders at all levels Problem solving and critical thinking skills Ability to forecast resource requirements, budget costs and work successfully under pressure on multiple projects Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Additional Resources Ltd 133 Oldham St, Manchester M4 1LN, UK
Dec 08, 2018
Head of IT and Product Delivery (Legal/Insurance) - Manchester £80 to £90k + bonus + benefits My client, a legal Insurance services company is looking for a Head of IT and Product Delivery to take responsibility for building and managing a high calibre team and the successful operation and development of the key software solutions and services. You will also focus mainly on the customer experience and build products that will engage, entice and excite them. They are the leading providers of legal and handling services to the UK general insurance sector. Currently they provide specialist services to 12 of the UKs 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries. The candidate will be highly organised, analytical and innovative, with strong negotiation, diplomacy and interpersonal skills. A sound commercial awareness and ability to work to tight deadlines, anticipate and react to change is essential. The purpose of the job and its primary objectives: The role is essential to the future growth and success of the business, it is a great opportunity to drive product innovation and Influence technology product strategies that will future proof the companys digital customer experience. The successful candidate will maintain and lead the creative engine of the Technology Department. Main Responsibilities: Forming part of the IT Leadership team you will work collaboratively across the IT department and the Firm focusing and motivating all staff You will be responsible for the leadership of the Development, Business Analysts and Testing teams and will recruit, lead, motivate, develop and manage the performance of direct reports, building a high calibre team. Focus mainly on the customer experience and build products that will engage, entice and excite them Develop Digital Product Strategy for business, with a focus on increasing customer engagement and experience to drive revenue Liaise with clients and business representatives to understand the needs of business Ensure compliance to product solution design in the implementation of projects Explain design issues and IT solution strategies to stakeholders and other IT professionals Monitor and maintain the quality of the teams output by implementing KPIs for all service areas Report on the activities and accuracy of Business Analysts, developers and Testers on IT solutions Manage multiple concurrent initiatives and projects of varying sizes and complexity Identify, manage and mitigate all risks and Issues Essential skills: Experience of implementing Machine Learning and AI technologies Implementing Client Portal technologies The ability to grasp complex problems and come up with solutions in a simple and effective manner Excellent communications skills, with the ability to present to a wide range of audiences Ability to motivate others and lead change Extensive project management experience using industry standard methodologies such as Prince2 and Agile Experience of managing scrums and initiating communities of practice Ability to manage, motivate, collaborate and communicate to cross-functional teams Ability to see the big picture as well as giving attention to the smallest detail Ability to effectively work with stakeholders at all levels Problem solving and critical thinking skills Ability to forecast resource requirements, budget costs and work successfully under pressure on multiple projects Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003