Direct Line Group London, UK
Aug 11, 2018
At Direct Line Group, we're shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It's not just what we do; it's how we do it. We bring our whole selves to work every day and embrace fresh thinking - after all, Britain is constantly changing and to protect the nation, we adapt with it. Across our diverse brands - including Direct Line, Churchill, Privilege and Green Flag - change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It's hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they're helping us transform the industry we lead. This is a great opportunity for an experienced Technical Change Manager to further their career within Direct Line Group, a leading Insurer based in Bromley. What being a Hosting and Network Technical Change Manager involves; This role will be responsible for providing oversight and governance of all Technical changes for the Hosting & Networks environment with Live Services. The role will ensure the delivery of successful outcomes within timescale, budget and acceptable risk in order to maintain, protect and improve the value for DLG in line with the overall Technology strategy. Develop and implement a technical change assurance approach which provides confidence to stakeholders and assures the expected value of technical changes to Hosting & Networks will be delivered Align projects and changes to project / portfolio change governance and standards. Maintain overview of all change & risks impacting Hosting & Networks and ensure effective change governance across all suppliers involved. Ensure technical implementation / change is approved by relevant parties as meeting requirements and standards Oversee delivery of technical change projects and support third party suppliers to ensure delivery of major projects within timescales & budget and achieve successful outcomes; Acts as escalation point for project and change issues and risks Contribute proactively to Change Advisory Boards, Project Governance Forums, Architectural Review Boards, Technical Review Forum roadmap and heat maps Coordinate, guide and support the planning and delivery of changes to Hosting & Networks Identifying dependencies, risks and issues across all planned changes Shape and challenge the delivery approach to maximise value to DLG Validate and challenge 3rd party supply estimates for resources, costs and value Own and prioritise the backlog of changes to Hosting & Networks e.g. for unplanned changes, resolution of problems, defects Work collaboratively with service integration, service operations and service management teams to support the integrated end to end service operations across the supply chain Assure Technical quality and completeness of suppliers' Business Continuity, Service Continuity and Disaster Recovery plans Support the coordination and resolution of escalations and priority incidents on an exceptions basis. Supporting end to end demand & system availability management across Technology Services Oversee supplier performance against DLG capacity & availability requirements Maximise the value of the supplier to DLG Provide project / change input to support outcome based contracting, technical assurance and cost management Improve processes and ways of working to increase the efficiency and effectiveness of the technical changes delivered; maintaining quality and reducing the amount of unplanned work Day to day operational contact with supplier on technical / cost aspects of the contract Line manager for assigned resources and ensures effective performance management, coaching, development, communications and talent management. Pro-actively demonstrate required behaviours in line with expectations of the role. Skills and Qualities you'll need; Demonstrable experience of governance & delivering complex technical change within a network and hosting infrastructure environment is essential for this role. Solid experience providing oversight and developing technical change assurance strategies is key. Strong supplier governance experience is essential. Experience managing technical teams in delivering well governed technology change projects is essential. It would be good if you have experience managing change in cloud based environments.