360 Resourcing Solutions Ltd

360 Resourcing Solutions Ltd London, UK
Aug 14, 2018
Our client is a market leading brand with a great heritage and history who offer a huge range of training courses from their central London base. They have an amazing head office and are enjoying an exciting phase of growth currently. They currently have an opportunity for a Head of HR to cover maternity leave for a period of 9 months. The HR department provides proactive advice and support to all staff in order to help build the most engaged workforce where everyone is motivated to be their best. The team work closely with Heads of Departments and line managers to support them in achieving their business goals through their people. The Head of HR will lead the team of HR generalists and work with the Executive Director to achieve the HR team's strategic objectives alongside a range of projects. Responsibilities - Head of HR - Leading the team of a number of significant projects including the role out of new policies and procedures, embedding a new HR and payroll system and the launch of a new brand and values. - Manage the operations of the newly formed HR team to helping to strengthen capability and confidence through coaching and advising Line Managers in all aspects of HR - Establish strong relationships with internal departments across the brand to establish the HR department as trusted advisors - Acting as an ambassador for HR activity driving standards and highlighting the benefits of HR to all staff and managers. - Partner with departments on all HR activities and strategically enhance processes as opportunities are identified. - Launch the new HR policies and plan the review of the second phase coaching the HR Business Partners to train all staff on new procedures - With the HR team review all procedures in light of new system and make changes as necessary to create efficiencies - Work with the Head of Learning and Development on launching the new schemes and initiatives - Leading on legislative HR projects including such as the apprenticeship levy, GDPR, gender pay gap reporting - Understand existing process including use of our Recruitment Management System, Recruitment Media Agency, Job Boards or other channels and make recommendations - Work closely with the Head of Finance to Oversee the provision of the internal payroll service, ensuring it is administered efficiently and meets the needs of employees - Take the lead on complex ER issues, case management and appeals - Maintain accurate spend records to enable forecasting for the budget. - Coach and support the HR team building the HR knowledge and culture to be trusted advisors. - Responsible for the line management of 3x HR Business Partners- to motivate, engage and support their development - the team also has 2 Advisors Required Skills - Head of HR - Degree qualified with CIPD or other relevant HR qualification desired - Substantial experience working in a business partnering team providing guidance and advice to line managers - Proven track record in the implementation of agreed people projects and activities - Proven experience of leading organisational change or similar projects to include restructures/redundancies - Experience in working with different tools and approaches to Talent Management with keenness to use data to shape decision making - Experience working with Employee Surveys and wider Engagement approaches - Project management and planning experience - Ability to deliver against multiple priorities to time and quality - High level ER and Case Management experience - Ability to deliver against multiple priorities to time and quality - Experience of HR systems, Select HR would be advantageous although not essential As our Head of HR you will bring passion and drive to the role, a solution focussed approach and first class communication skills. With excellent relationship building and influencing skills the HR Business Partner will be comfortable dealing with ambiguity and open to change. They will also bring strong leadership skills with resilience and a self driven approach to the role. Successful HR project experience will be essential with this Head of HR Mat cover role. In return for your hard work and commitment our client offer some amazing benefits including 35 days holiday as standard, Life insurance, discounted gym membership, pension and childcare vouchers. If you would enjoy being part of their success story then apply now to be considered for the HR Business Partner role.
360 Resourcing Solutions Ltd London, UK
Aug 11, 2018
Our client is a market leading brand with a great heritage and history who offer a huge range of training courses from their central London base. They have an amazing head office and are enjoying an exciting phase of growth currently. They currently have an opportunity for a Head of Customer Acquisition. Reporting into the Director of Marketing and sales the Head of Customer Acquisition will be working within the Marketing and Sales department to support the organisations growth plans. This role is a crucial role for the team and is responsible for identifying and attracting new customers to begin their learning experience as students with the brand. The Head of Customer Acquisition will manage a direct team of two reports and will be heavily involved in the next phase of recruitment to further grow the team. Responsibilities - Head of Customer Acquisition - Lead and manage agency relationships and review proposals across Search Engine Optimization and biddable media. - Develop and own the new customer acquisition and optimization strategies. - Reviewing all agency proposals, track performance and ROI, make additional recommendations to grow inbound channels. - Management of the team, able to motivate, develop, inspire and lead a high performing team - Champion and lead changes to operations and processes to create a better customer journey - Develop all media plans for (Visual Arts, Performing Arts, Humanities and Languages) and Centres of Expertise (Deaf Education, Speech Therapy, Community Outreach, Adults with Learning Disabilities) - Tracking performance on all agency proposals and develop effective success metrics and track performance against these. - Understand sub metrics that feed into new customer growth across our inbound marketing channels and lead performance tracking against these. - Own and lead our Google Analytics reporting to ensure that we are optimizing how we use this across wider marketing and sales activities. - Propose features to enhance the customer journey, informed by sound data analysis, making use of AB testing software - taking the lead on implementing enhancements. - Lead all content development ensuring it includes inspiring content that can be used across traditional and digital channels to encourage new customers to start learning with the brand - Lead on the delivery of acquisition plans for open enrolment courses for each of the schools and the centres of expertise. Required Skills - Head of Customer Acquisition - A relevant marketing led degree would be advantageous although not essential - Significant experience within a similar role ideally within an organisation dealing with multiple stakeholders or product teams. - First class communication skills with a resilience to work under pressure - Self-starter and able to work independently but also able to work in a team environment - Solution focussed and a problem solver with effective time management skills - Strong working knowledge of Google squared, Adwords or Analytics - Experience leading and managing a team with a customer centric approach - Proficient user of MS Office, e-mail and analytics with working knowledge of SEO best practices - Experience developing and implementing marketing strategy and plans - Hands on experience of paid social channels and working with agencies (creative and media planning/buying) for ATL activities. As our Head of Customer Acquisition you will have a desire to join a growing, ethical led brand who are helping people improve their educational skills. This will be a fast moving role offering great exposure and the chance to make a genuine difference with your skills and passion. We are looking for an experienced Head of Customer Acquisitions who is able to lead and inspire their team and bring strong stakeholder skills to shape on build on internal and external relationships. In return for your hard work and commitment our client offer some amazing benefits including 35 days holiday as standard, Life insurance, discounted gym membership, pension and childcare vouchers. If you would enjoy being part of their success story then apply now to be considered for the Head of Customer Acquisition role.