Morgan Radley Finance & Automotive Recruitment Specialists

Morgan Radley Finance & Automotive Recruitment Specialists Cambridgeshire, UK
Feb 16, 2019
Our client who are a highly credible and award winning group in the 'specialist automotive services' industry provides outsourced support services to many well known businesses throughout the UK. They have an exciting opportunity for an experienced Head of Customer Services who will be responsible for managing all aspects of their large customer contact centres on the outskirts of Hertfordshire / Cambridgeshire and the West Midlands. The Duties & Responsibilities for the role are: Promote a customer first ethos that builds strong relationships with the clients, their customers and all members of the supply chain. Ensure all suppliers within the supply chain achieve their KPI's. To provide continuous improvement ideas that drive the programme forward. Achieving all set KPI's and SLA targets Intervene if and when KPI's are not met / not likely to be met and address issues internally whilst keeping the client updated where necessary Provide all reporting to the client and undertake any tasks requested by the account contact Look for ways to improve the service levels by reviewing daily processes and managing suppliers & network partners Ensure resource plans are in place and manage the volume across the scheme highlighting performance trends / areas of concern as necessary Set up and manage all department and inter department processes to ensure customers are getting an outstanding service Ensure all team processes are adopted and followed continuously, as well as implementing and designing new ones Ensure the performance management process is adhered to and regular performance feedback to all team members is provided Drive a continuous improvement culture by ensuring training and development is provided to the team leaders and they in turn to their teams Person Specification It is essential that you a strong and confident Head of Customer Services Manager with a motivational and supportive approach to ensure trust within the team. You will also be able to work well under pressure and able to take ownership of issues, make quick decisions and justify reasons. Giving advice/making decisions on a day to day, on a one to one basis will be necessary, so your organisational skills will need to be strong so that you can manage a large workload and be professional at all times. You will preferably have experience in the automotive sector and at least three years' experience of managing a large team of people, including team leaders. You will also have the following skills: Experience as a Customer Services Manager / Head of Customer Services Ability to create and present presentations, using PowerPoint Good written and listening skills Proven natural ability to communicate on all levels Experience in creating reports Experience in holding staff appraisals and team meetings Experience in heading meetings and agenda writing Experience in client communication This Customer Services Manager position is an office based role and comes with a highly competitive basic salary and a bonus scheme. £60,000 basic salary Bonus Company car Pension Life cover Please apply with your full CV to Morgan Radley. Unfortunately, we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.
Morgan Radley Finance & Automotive Recruitment Specialists Romford, UK
Feb 14, 2019
Due to the continued success of this growing Motor Retail dealer group a new role has arisen for an experienced and enthusiastic Business Development Manager to join their Business Development and Fleet Sales team. This award-winning group continue to build on their reputation for providing first class service to customers and business partners alike. As Business Development Manager you will: Develop new and maximise existing LCV Fleet & Contract hire business Be competent in a field based vehicle sales role, excellent people person with exceptional communications skills You will also have excellent administration skills A basic knowledge of tax, finance and contractual law would be an advantage but not essential Up to date industry knowledge and have a real understanding of the sales process Assist with preparation of quotes and pricing Providing excellent customer care to all customers Applications are encouraged from candidates who are currently working as a Fleet Sales Executive or Key Account Manager or have recent Fleet sales experience within the LCV or Passenger Car retail sector. We would be very interested in applicants that are currently working in the dealer network and have experience of fleet business development with LCVs To be considered for this role you must have Fleet Sales & B2B Experience and can display a settled CV and show an excellent track record of success In return for your commitment and hard work, you will receive a basic salary £30,000 plus a bonus scheme that will realise an OTE circa £75,000 plus company vehicle Working hard comes with the reward of a fun environment with various incentives. You will also benefit from a company pension scheme and 23 days holidays plus bank holidays. This also boasts fantastic competitions and team outings which are just a few of the rewards you will gain within this fantastic company.