RZ Group Edinburgh, UK
Aug 11, 2018
Head of Global Services - IT Service Management - Edinburgh RZ Group are working with a global IT Service Management software company who have their headquarters in Edinburgh. They service large blue chip organisations throughout the world, having been running as a an established market leader for over 30 years. The business have recently appointed a new C.O.O and are in the process of some high level restructure in order to further expand the brand, as such have an opening for a new Head of Global Services to join the business and help move forward while maintaining existing client relationships. The purpose of this requirement is to develop, manage, implement, evaluate and direct a company-wide professional services strategy as well as maintain and increase their market share. Further to this the successful candidate will deliver growth in revenue and profitability plus direct and manage consultancy activities on a global basis. In order to be considered for this role candidates must have the following skills/experience: - Significant experience within IT software implementation on a global scale - Proven experience managing both client and customer relationships - Experience of leading and managing a team responsible for the implementation of company products within client organisations - Responsible for reliable and consistent operation of the worldwide professional service team including customer delivery, managed solutions and service design - Ensuring the quality and cost-effectiveness of services delivered to customers in an environment of continuous improvement - Drive growth within the professional services operation by developing appropriate strategies in conjunction with other business functions - Manage client expectations for delivered solutions throughout the scoping and project initiation phases and where necessary, support through to project completion - Maintaining reporting structures to provide reliable and tangible evidence of delivery and to assist in planning and improvement programmes - Excellent communication skills, able to engage with senior level stakeholders/clients and maintain company reputation. Recruitment Zone acting as an employment agency in regard to this advert.